Your child’s safety is our highest priority. All My Lima Wood puzzles are handcrafted from high-quality, TSCA-certified wood and finished with non-toxic, water-based paints. Our products comply with ASTM F963 and CPSIA regulations and are backed by CPC certification.

Each puzzle is carefully sanded to ensure smooth, burr-free edges, making them safe for little hands. All coatings are eco-friendly and lead-free. We recommend adult supervision for children under 3 years old, especially when playing with smaller pieces.

We are committed to exceeding U.S. safety standards to give families peace of mind.

Every puzzle is made to order and personalized specifically for your child. Production typically takes 3 - 5 business days.

Once completed, we ship using reliable express carriers such as UPS, DHL, or FedEx. Delivery times vary by destination, but most U.S. orders arrive within 2–5 business days after shipping.

For exact delivery estimates to your location, please use the “Shipping Estimates” tool above on this page by selecting your country and region.

You will receive a tracking number as soon as your order ships.

All applicable taxes are calculated at checkout based on your shipping address and local regulations.

For international orders, customs duties or import taxes (if applicable) are the responsibility of the customer. These charges vary by country and are determined by local customs authorities.

We strive to ensure full transparency there are no hidden fees on our end.

Although issues are extremely rare, your order is fully protected.

If your package arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us immediately with clear photos (if applicable). We will review the issue promptly and send a replacement at no additional cost.

To date, we have not experienced breakage issues due to our secure packaging, but if anything happens, we will make it right quickly and professionally.

Your satisfaction is guaranteed.

Because each puzzle is personalized and made specifically for you, we do not accept returns for customization-related reasons.

However, if there is a production defect or an issue caused during shipping, we will gladly replace the item.

If you need to request a correction (such as a name spelling error submitted incorrectly), please contact us as soon as possible after placing your order. If production has not started, we will do our best to accommodate changes.

Before completing your purchase, we kindly ask that you carefully review your shipping address to ensure everything is correct. While we will always do our best to assist, we cannot be responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.

Customer satisfaction is extremely important to us, and we are always happy to work together to find the best possible solution.

All of our puzzles can be personalized with your child’s name. You may also choose from available color variations depending on the design.

Optional upgrades may include:

• Stand addition

• Engraved message on the back

• Gift wrapping option

Our puzzles make meaningful keepsakes for birthdays, baby showers, holidays, and special milestones.

We welcome wholesale partnerships and bulk orders for boutiques, baby stores, corporate gifts, and special events.

If you are interested in placing a large order, please contact us directly with details about quantity and customization requirements. We offer competitive pricing for bulk purchases and are happy to discuss collaboration opportunities.

At My Lima Wood, we believe toys should be more than just playthings they should inspire learning, creativity, and lasting memories.

Every puzzle is crafted with care, tested for safety, and made with love for families who value quality and meaningful gifts.

If you ever have questions, our team is always here to help.