Shipping policy
Shipping Policy
Thank you for shopping with My Lima Wood! We are thrilled to create a personalized wooden puzzle for you and your little ones. Please review our shipping policies below to understand our processing and delivery times.
Order Processing Time Because every puzzle is uniquely custom-made and personalized specifically for your order, please allow 21 business days for your item to be crafted, inspected, and packed before it is shipped. Please note that processing times do not include weekends or public holidays.
Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping method selected during checkout. Please remember that delivery times are estimates provided by the carrier and are not guaranteed. We are not responsible for transit delays once the package is handed over to the shipping carrier.
Shipment Confirmation and Order Tracking Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will typically become active within 24 hours.
Customs, Duties, and Taxes For international orders, My Lima Wood is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (including tariffs, taxes, and duties) are the sole responsibility of the customer. We are also not responsible for any delays caused by customs processing in your country.
Lost or Stolen Packages My Lima Wood is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If your tracking information states that your package was delivered but you have not received it, please contact the local carrier directly to investigate the issue.
Damages During Transit We take great care in packaging our personalized items. However, if your order arrives damaged or with missing pieces due to transit, you must report it within our 14-day window. Please note that strict visual proof of the unopened package (including a continuous unboxing video) is required to process any claim. For full details on how to submit a claim, please carefully review our Refund Policy.
Contact Us If you have any questions or concerns regarding your order's shipping status, please contact us through our support page at: https://mylimawood.com/pages/contact-support