Frequently Asked Questions

Everything you need to know about My Lima Wood puzzles.

How long does production take?

Since each puzzle is personalized and handcrafted, production typically takes 1-3 business days before shipping.

Are your puzzles safe for children?

Yes! We use high-quality natural wood and non-toxic, water-based paints. Our products are designed with safety as our top priority.

What if I lose a puzzle piece?

We know how it feels! If you lose a piece, please contact us at hello@mylimawood.com and we will do our best to send you a replacement.

Do you ship worldwide?

Currently, we primarily focus on the US market, but please check our shipping policy for the latest international shipping updates.